Snelling is currently recruiting a tech-savvy and customer-oriented eServices Support Specialist I to join a nonprofit organization in Birmingham, AL.
Primary Responsibilities for eServices Support Specialist I:
- Serve as the first point of contact for internal users needing technical assistance via the helpdesk system
- Troubleshoot and resolve common software issues, such as login problems, efficiently and professionally
- Provide excellent customer service and follow up with users to ensure their issues are fully resolved
- Deliver basic end-user training on software applications as needed
- Escalate unresolved issues to the appropriate support personnel and work collaboratively on solutions
- Document problems and resolutions in the helpdesk’s solution library
- Maintain up-to-date knowledge of supported systems, software features, and updates
- Offer feedback and suggestions for improving processes and user experience
Required Qualifications for eServices Support Specialist I:
- Associate’s degree in Information Technology, Business Administration, or related field (or equivalent work experience)
- Previous experience in IT support or helpdesk/customer service role
- Strong organizational and technical problem-solving skills
- Detail-oriented with the ability to manage multiple tasks effectively
- Proficient in Microsoft Office, especially Excel; Salesforce and/or web development experience a plus
- Excellent verbal and written communication skills
- Positive attitude and ability to work well with others in a team setting
Compensation & Benefits:
- Competitive hourly pay based on experience and qualifications
- Full-time, 40-hour workweek with occasional overtime as needed
- Access to a comprehensive benefits package
- Great opportunity to grow within a stable, mission-driven organization
Interested and qualified candidates for the eServices Support Specialist I should submit their resumes to whittney@snellingbham.com for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to arrange an interview.
For additional information, please contact Whittney Taylor at 205.879.9950
SNELLING is a full-service recruiting firm, placing candidates in temporary, temp-to-hire and direct hire positions in the Jefferson and Shelby County areas for over 70 years. SNELLING is a drug free workplace. All inquiries are strictly confidential, and all search fees are paid by our clients. Contact us TODAY with confidence!
